The deal, in words you can hold us to.

The short version

The sections below are the agreement. This is what they add up to.

Using Brizeet means accepting these terms. If you do not accept them, do not create an account — and if you already have one, you can close it from inside the app.

What Brizeet is

Brizeet is a marketplace. It shows a pickup request to drivers whose usual route already passes near it, and lets the two of them arrange the errand between themselves. That is the whole of what we do.

We are not a courier, a delivery company, a carrier or a freight forwarder. We do not employ drivers, dispatch them, set their hours, take custody of anything, or promise that a particular job will be picked up at all. A driver on Brizeet is an independent person choosing a trip they were largely making anyway.

When a driver accepts your request, the contract to collect and deliver that item is between you and that driver. Brizeet is not a party to it. What we provide is the place it was arranged, the record of what happened, and the tools — the code, the photographs, the timeline — that make the record worth something afterwards.

Brizeet is where that was arranged, and the record of what happened afterwards. Not a party to it.

Who can use it

• You must be 18 or older.
• You must be able to enter a binding agreement, and not be barred from using Brizeet by us or by law.
• One account per person. An account is yours; it is not to be shared, sold or handed over.
• An account is either a customer account or a driver account. If you want to do both for now, get in touch and we will sort it out by hand.
• To accept jobs, a driver must also hold a valid driving licence for the vehicle used, be legally entitled to work, and carry the insurance the law and their insurer require for what they are doing. We ask for vehicle and licence details, and a person at Brizeet reviews them before a first job — that review is a sanity check, not a background investigation, and it is no substitute for the driver’s own obligations.

Your account

• Give us information that is true, and keep it current — especially your phone number, which is how the other person reaches you when they are standing at the wrong door.
• Keep your password to yourself. What happens under your account is treated as done by you.
• Tell us at once if you think someone else is in your account.
• Do not attempt to break, probe, scrape or overload the service, work around its limits, or use it through anything other than the app and this site.

Posting a request

When you post a pickup you are asking a stranger to handle something on your behalf. That works when what you told them is accurate.

• Describe the item honestly — what it is, roughly what it weighs, whether it is fragile, and anything a driver needs to know before they say yes. A driver who accepts on a wrong description may release the job, and you may end up paying for the trip they made.
• You must be entitled to send it, and the person at the other end entitled to receive it.
• Arrange whatever the shop needs. Some collections — a prescription is the obvious one — require the store’s own authorisation for a third party. That is between you and the store, and it is yours to arrange before the driver arrives. Brizeet cannot grant it and does not check it.
• Pay for the goods yourself, unless you and the driver have agreed otherwise in writing in the chat. Brizeet does not front money for purchases.
• Set a deadline you mean. Requests nobody accepts expire when the deadline passes.
• There is a cap on how many requests one account can post in an hour and in a day, to keep the board usable for everyone.

What cannot be sent

Do not post, and do not carry, any of the following:

• Anything illegal to possess, buy, sell or transport.
• Weapons, ammunition, explosives, fireworks.
• Illegal drugs, and any controlled substance other than a lawfully dispensed prescription being collected for the person it was written for.
• Alcohol, tobacco, vaping products and cannabis, which need a licence to deliver that Brizeet drivers do not hold.
• Hazardous, flammable, corrosive, radioactive or biological material, including clinical samples.
• Live animals, and human remains or tissue.
• Cash, cheques, bullion, jewellery, and anything else of high value that could not be replaced.
• Stolen goods, counterfeits, and anything that infringes someone’s rights.
• Anything needing refrigeration, a permit, a licence, a chain of custody, or a signature that is not the handover code.
• Anything so heavy or bulky it cannot be safely carried by one person in the vehicle described.

A driver may refuse or release any job, at any point before pickup, for any reason — including a hunch. Nobody has to carry something they are not comfortable with, and nothing in these terms should be read as pressure to.

Taking a job

Accepting a request is a commitment to the person who posted it. If you take one:

• Deliver by the deadline shown, or release the job in good time so somebody else can.
• Obey the law. Drive legally and safely, park legally, and never touch the app while driving — every status step can wait until you have stopped.
• Carry the licence and insurance your vehicle and this activity require. Some personal motor policies exclude carrying goods for payment; that is between you and your insurer, and it is your job to check.
• Do not open, use, consume, tamper with or keep what you are carrying, and do not leave it unattended.
• Take the pickup and drop-off photographs the app asks for. They are the record that protects you as much as the customer.
• Use the customer’s address and phone number for that job and nothing else. Do not save them, do not contact the person afterwards, and do not turn up again uninvited.
• Hand over to the right person, and take the code.

Driver details, ratings and completed-job counts are shown to customers. Verification can be withdrawn if what we approved is no longer true — a different vehicle, a lapsed licence.

Paying and being paid

• The amount is agreed before the job is accepted. The app suggests a figure from distance and urgency; the figure that counts is the one on the request.
• Payment is made directly between customer and driver, in cash or by e-transfer, at handover unless you agree otherwise. Brizeet does not take payment, hold funds, process cards or act as an escrow, and cannot reverse, refund or recover a payment.
• The cost of the goods themselves is separate from the delivery fee and is the customer’s to cover.
• Brizeet currently charges no fee to either side. If that changes, we will say so clearly and in advance, and you will be able to stop using the service instead.
• Drivers are independent, not employees. You are responsible for your own income tax, sales tax where it applies, and any registrations your work requires. Brizeet does not withhold or remit anything on your behalf.
• Tips are voluntary and, like everything else, go directly to the driver.

The handover code

Every request carries a 4-digit code that only the customer can see. The driver types it in at the door, and that is what marks the goods as handed to the right person.

4 0 7 2 Handed over

• Do not share the code with anyone you are not expecting to receive the delivery, and do not give it to a driver before they arrive.
• Five wrong codes and the code stops accepting guesses for fifteen minutes. Every wrong attempt is recorded.
• Sometimes there is no code to give — a flat battery, a receptionist taking a parcel. A driver may complete the handover without it, but only by photographing the drop-off and writing who took it. That delivery is marked unverified, in those words, on the customer’s request.
• A delivery confirms itself automatically after 48 hours if the customer does nothing — or after 7 days if it went ahead without the code. Automatic confirmation is not a finding that the delivery was correct; it means nobody objected in time.

Cancelling and disputes

• Before pickup, a customer can cancel and is asked for a reason. A driver can release a job. Neither costs anything, though a driver who has already driven to a shop for you deserves the conversation.
• After pickup, there is no cancel button, because someone is holding your property. That path opens a dispute instead.
• A dispute records what happened from both sides and puts it in front of a person at Brizeet. We will look at the timeline, the photographs and the code record, and we will say what we think.
• We can suspend accounts, remove content and withdraw verification. We cannot move money, order compensation or enforce a decision, because we never held the money and were never a party to the delivery. Where a dispute is really about the value of goods, the parties’ own remedies — insurance, small claims, the police for theft — are the ones that carry weight.
• Deliveries that go badly wrong should also be reported to us so the pattern is visible, even where you settle it yourselves.

Ratings and what you write

• Your photographs, notes, messages and reviews stay yours. You give Brizeet permission to store, display and transmit them as far as running the service requires — showing a driver your attachment, showing a customer your proof photograph, showing a rating on a profile — and no further.
• Only post what you have the right to post.
• Reviews must be about the delivery you actually had. No abuse, threats, harassment, discrimination, or anything about a person’s race, religion, health or sexuality.
• Do not use the chat for advertising, solicitation, or to take business off the platform.
• We may remove content that breaks these rules, and we will act on reports about it.

Suspension and removal

We can suspend or close an account that breaks these terms, that puts someone at risk, or that we reasonably believe is being used fraudulently. Where it is fair to do so we will tell you why and give you a chance to answer; where someone’s safety is involved we will act first.

A suspended account can still sign in and see what it owes and is owed, but cannot post or accept work. You can close your account yourself at any time — see deleting your account — though not while a delivery is still in flight.

What we do not promise

Brizeet is provided as it is. Within the limits the law allows, we make no warranties about it, and specifically:

• We do not promise your request will be accepted. There may be no driver going your way today. That is the honest trade for a service built on trips that already exist.
• We do not guarantee the timing. A deadline is what a driver is aiming at, not a contractual delivery window.
• We do not vouch for people. Verification checks that a driver’s stated vehicle and licence details look right. It is not a criminal record check, and it is not a character reference.
• We do not guarantee the goods. We never hold them, never see them, and offer no insurance or cover on them.
• We do not promise the service is always available. Maps, notifications and email depend on other companies, and phones lose signal at the worst moment.
• Suggested prices, distances, deadlines and match badges are estimates produced by software. Use judgement.

Who answers for what

Because the delivery is an agreement between two users, the responsibility for it sits with them:

To the fullest extent the law allows, Brizeet is not liable for loss, damage, delay, theft, injury or dispute arising out of a delivery arranged through the service, or out of the conduct of any user — and not for indirect or consequential loss, lost profits or lost data. Where liability cannot be excluded, our total liability to you for any claim is limited to the greater of the fees you paid Brizeet in the twelve months before it arose, or CAD $100.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by our negligence. Some consumer protection laws give you rights that no agreement can sign away; those rights stand.

You agree to cover Brizeet against claims brought by someone else that arise from your own breach of these terms, your misuse of the service, or something you sent or carried — which is the ordinary way round: the person who caused it answers for it.

Changes

We may change these terms as the product changes. The date at the top changes with them, and for anything material we will tell you in the app or by email before it takes effect. Carrying on using Brizeet after that means accepting the new version; if you would rather not, close your account.

We may also add, change or withdraw features. If we ever shut Brizeet down we will give you notice and time to finish what is in flight and take your records with you.

Law and disputes with us

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario, and both of us submit to them — except that you may always bring a claim in the courts of the province where you live if the law gives you that right.

If a court finds part of these terms unenforceable, the rest still stands. Not enforcing something once does not mean giving it up for good. These terms, together with the privacy policy, are the whole agreement between us about Brizeet.

Contact us

Questions about these terms, or about something that has gone wrong on a delivery:

[email protected] Other ways to reach us

Brizeet, Ontario, Canada. If something here reads as though it were written to be skipped, tell us and we will rewrite it.